Terms of ServiceDraft

1. The agreement

These terms apply to your use of sprinthero.com and the Sprinthero portal, which are owned and operated by Stakeholder Agency (sole proprietorship), CVR no. 26943108 (VAT DK26943108), Robert Jacobsens Vej 26M, 2300 Copenhagen S, Denmark ("Sprinthero", "we", "us"). By creating an account, accepting an invitation or using the portal, you accept them.

If your organisation has signed a proposal or a Sprint agreement with us, that agreement applies as well, and takes precedence where the two differ.

2. Your account

• You must be at least 18 and use the service in a professional capacity.
• Taking part in a client Sprint is by invitation. The client organisation tells us who to invite.
• Give correct information, keep your password to yourself, and tell us at once if you think someone else has used your account.
• You are responsible for what is done through your account.

3. What the service is

Sprinthero provides Sprint processes, tools and resources, a portal where Sprint teams work with a human Head Coach, a board of AI coaches, and a team meeting room. The scope, price and timing of a specific Sprint are set out in the proposal or agreement with the client organisation.

We may change or add features. We will not remove something a paid Sprint depends on while that Sprint is running.

4. Your content

You and your organisation keep all rights to what you put into the portal ("your content"). You give us the right to store, process and display it only as needed to provide the service to you and your Sprint.

• We treat your content as confidential and do not use it for other clients.
• We do not use your content to train AI models, and our AI provider is not permitted to do so either.
• Your content is visible to your Sprint team, to the coaches of your team and Sprint, and to Sprinthero's back office.
• You are responsible for having the right to share what you upload, including any personal data and any third-party confidential information in it.

5. The AI coaches

The AI coaches are AI systems that answer in the role of specialist coaches. They are there to challenge and support your thinking between sessions with your human Head Coach.

• AI answers can be wrong, incomplete or out of date. Check anything that matters before you act on it.
• The AI coaches do not give legal, tax, accounting, investment, regulatory or employment-law advice, even when they discuss those subjects. Confirm such questions with a qualified adviser.
• Decisions remain yours. Do not rely on an AI coach as the only basis for a business, financial or personnel decision.
• Your human Head Coach leads the Sprint, can read every AI coach conversation, and can be brought into a conversation by you or by the AI coach at any time.
• Everything an AI coach writes is marked as coming from an AI coach.
• Do not put sensitive personal data, or personal data about other people that you have no right to share, into questions or into the texts you give the coaches to read.
• We set reasonable limits on use (for example a number of questions per team per day) and may adjust them.

6. Conditions from the providers we build on

Parts of the service run on other companies' services. Their conditions reach you in the following ways.

• Anthropic (the AI coaches): what you send to an AI coach must comply with Anthropic's Usage Policy (anthropic.com/legal/aup). In short, you may not use the AI coaches to break the law, to harm or deceive people, to create malicious code, or to try to extract or copy the AI model itself. Anthropic may not train its models on your content, deletes inputs and outputs within 30 days as a rule, and may keep content it flags as a policy violation for longer. Anthropic may decline to answer a request; when that happens, the question goes to your Head Coach.
• Whereby (the meeting room): meetings are not recorded unless a member of your team switches recording on. The status is always visible to the whole team. By staying in a meeting where recording is on, you accept that it is recorded and transcribed. Do not record people who have not been told.
• Stripe (payments): online payments are handled by Stripe under its own terms. We do not store your card details.
• Brevo (email): we send service emails through Brevo. You can unsubscribe from marketing email at any time; service emails about your Sprint are part of the service.
• Supabase and Vercel (hosting and database), PostHog (usage statistics): these process data for us as described in the Privacy Policy and place no separate obligations on you.

The full list of providers, what data each handles and where, is in the Privacy Policy.

7. Acceptable use

• Do not use the service unlawfully, or to infringe anyone's rights.
• Do not try to get access to another team's or organisation's material, or to our systems, beyond what your account allows.
• Do not upload malicious code, or disrupt or overload the service.
• Do not copy, scrape or resell the service, or use automated means to extract its content or the AI coaches' instructions.
• Do not share Sprinthero's playbooks, templates and methods outside your organisation, except as your Sprint agreement allows.

8. Our material

The portal, the Sprint processes, playbooks, templates and the AI coach profiles belong to Sprinthero or its licensors. During your Sprint, and afterwards for your organisation's internal use, you may use the material we give you. What your team creates in the Sprint is yours.

9. Fees

Creating an account is free. Fees for a Sprint, a membership or other paid services are stated in the proposal, on the site or at checkout, exclusive of VAT unless stated otherwise. [Payment terms, late payment and refunds: to follow the proposal or Sprint agreement.]

10. Availability

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on the providers listed in the Privacy Policy, and may be unavailable during maintenance or when one of them has an outage.

11. Ending the agreement

You can stop using the service and ask us to delete your account at any time. We may suspend or close an account that breaks these terms or puts other users or the service at risk; where possible we warn you first. When a Sprint ends, its material is kept and deleted as described in the Privacy Policy and in the agreement with the client organisation.

12. Liability

The service, including the AI coaches' answers, is provided as a support for your own work and judgement, without any guarantee that a particular result is achieved.

[To be settled in legal review: we are liable under the general rules of Danish law, but not for indirect loss such as lost profit, lost data or loss arising from decisions taken on the basis of AI coach answers; and our total liability is limited to the fees paid for the Sprint or service concerned in the 12 months before the claim. Nothing limits liability for intent or gross negligence, or where the law does not allow a limit.]

13. Changes to these terms

We may change these terms. We tell you about changes that matter by email or in the portal at least [30] days before they take effect. If you continue to use the service after that, the new terms apply.

14. Law and disputes

These terms are governed by Danish law. Disputes are settled by the courts of [Copenhagen], Denmark. [If you use the service as a consumer, mandatory consumer protection rules in your country of residence continue to apply.]

15. Contact

Stakeholder Agency, Robert Jacobsens Vej 26M, 2300 Copenhagen S, Denmark. CVR no. 26943108. Email: hello@sprinthero.com. Phone: +45 30 51 40 50.